Refund policy
Return & Refund Policy
Last updated: May 2026
Our Commitment At The Gaming Vault, we want you to love every roll. If something isn't right with your order, we're here to make it right.
Eligibility for Returns We accept return requests within 30 days of delivery for items that are:
- Defective or damaged upon arrival
- Incorrect items sent
We are unable to accept returns for change-of-mind purchases, as our products are fulfilled directly from our suppliers.
How to Request a Return Email us at clerk@thegamingvault.shop within 30 days of receiving your order with:
- Your order number
- A description of the issue
- Photos of the defective or incorrect item
We'll review your request within 2–3 business days and provide next steps.
Refunds Once your return is approved, refunds are issued to your original payment method within 5–10 business days. You'll receive an email confirmation when your refund is processed.
Return Shipping
- If the item is defective or we sent the wrong item, we'll cover return shipping costs.
- We do not cover return shipping for other circumstances.
Non-Returnable Items
- Items returned more than 30 days after delivery
- Items that have been used or are not in their original condition
Questions? Contact us at clerk@thegamingvault.shop — we're happy to help.